Refund Policy
We are committed to providing the highest level of service and support to our customers who have purchased our Premium products. If you encounter any issues with our products, please don’t hesitate to contact us by submitting a support ticket on our website or sending an email to webredox@gmail.com We will do our best to address your concerns and ensure that you are satisfied with your purchase.
You will get a refund in the following situation
- If the products are completely non-functional.
- Item support is promised but not provided.
- If you buy any product by mistake and still don’t download that (note all downloaded logs are saved).
- Item has a security vulnerability.
Refunds are not acceptable for the following situations:
- If you buy any item and download the item (note all download logs are saved).
- After purchasing the item if you change your mind not use it and without any specific reason.
- You need to provide the necessary access for support. If don’t provide access then the item will not be eligible for a refund.
- You do not have sufficient expertise to use the item.
We are Power Elite authors at Envato Market. Which items sold at Envato Market will follow the Envato Refund Policy.
We provide 14 days money-back guarantee but you should notify us within 14 days that count from your purchase date and webredox.com has the right to ask you the specific reason for the refund. After 14 days, a refund expires.
Noted: Refund may take 7+ business days to arrive in your account.