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This email creates a support ticket for you, so there's no need to send multiple messages. We reply to all tickets in the order they're received. A member of our support team will follow up within 48 hours on weekdays.
Item support includes:
- 6 months of support for ThemeForest purchases
- 12 months of support for webRedox site purchases
- Availability of our support team to answer questions
- Answering technical questions about the theme's features
- Assistance with reported bugs and issues
However, item support does not include:
- Customization services
- Installation services
- Third-party plugin integration
- Bugs or issues caused by third-party plugins
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